You're already familiar with a similar service. The check engine light in your vehicle. Letting you know you need service before it leaves you on the side of the road.

About TotalCare Managed IT Services

A managed services provider (MSP) offers management and support of IT network-based services, applications and equipment. As businesses become increasingly dependent on IT, the need for a reliable MSP that allows business owners and employees to focus on their core functions has become critical.

The scope of service provided by an MSP varies according to the customer’s needs and can involve simple system upgrades to full network management and support for a pre-established monthly fee. The key element is that it is preventive and proactive in nature.

The benefits of full managed TotalCare support gives us a synergy of focus to keep client networks, and staff  working at the most efficient and reliable levels possible. Unlike the typical support company that benefits when a customer has a problem, with our TotalCare relationships we earn less when our customers have problems.  The motivation for best practices and support is on the right side for the customer’s benefit. Web Filtering and internet security service will be included in a full managed service solution.

Managed Service Solution and 24/7/365 monitoring description of services.

Server Health: Compu-Gen monitors the overall health and configuration of the server to verify hard drive operation, hard drive sectors, and usage, server performance,CPU, memory usage,power, and the examination of critical error logs.


Data Backups: Confirm backup systems are functioning, on a schedule, and that backups are complete.


MS Updates: Confirm Microsoft Windows updates are performed successfully and timely to help protect network server and data against security vulnerabilities.


Virus Awareness: Confirm all virus definitions and anti-virus measures are working properly. In the event that a virus is detected it will be quarantined and/or removed. Clients must have an updated and adequate virus protection solution.


Intrusion & Hacker Attempts: We will set thresholds to protect your business and monitor activity.


Workstation/Notebook Health: Compu-Gen will monitor the functions, and configuration to verify hard drive operation, hard drive sectors, and usage, performance of CPU, memory usage and power. Notebooks and tablets will be covered when connected to network.


Priority Service: CG TotalCare Clients automatically receive expedited service for break fix repairs, on-site calls, and remote service.

 

Companies are taking a proactive approach to prevent issues rather than the old fashion, it breaks then fix, reactive approach.

From Reactive to Proactive

Many businesses today continue to use the reactive model and handle IT issues as they arise. Below is a comparison of the reactive vs. proactive approach. It’s easy to see the benefits of becoming proactive!

Reactive IT Services Model

  1. An IT issue is detected.
  2. You contact your IT solution provider.
  3. Once you reach your IT provider, you describe the issue as you understand it.
  4. If the issue cannot be resolved via email or phone, your IT provider will need to travel to your location.
  5. Once at your location, the issue is properly diagnosed.
  6. The issue is resolved.

Proactive IT Services Model

  1. An RMM tool conducts oversight of your network and IT assets 24/7.
  2. The RMM tool alerts your MSP to a potential issue or an issue about to occur.
  3. A centralized dashboard allows for remote diagnosis and remediation of the issue by the appropriate technician—without disruption to your business flow!

“Among current users of managed services, 46% of firms have trimmed their annual IT expenditures by 25% or more as a result of their shift to managed services, including 13% that have slashed annual IT expenditures by 50% or more on the IT functions they have given over to an MSP.”
- CompTIA, Trends in Managed Services study

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